First 30-Minute Emergency Actions

• Lost Credit/Debit Card: Call your home bank's international emergency support line immediately to freeze card activity.

• Lost IC Card (Suica / Pasmo): Registered/Mobile cards can be reissued at major JR station ticket offices using your passport. Anonymous cards cannot be recovered.

• Lost Passport: Head to the nearest neighborhood police box (Koban) to file an official loss report, then contact your country's embassy or consulate.

Where Did You Lose It?

• On a Train or Subway:

  • Rail operators hold items at station lost & found offices for 3 to 7 days before transferring them to regional police headquarters.

  • JR East English Hotline: Call (050) 2016-1603 (10:00–18:00 daily).

  • Tip: Keep your train line name, carriage number (found on platform floors), and departure time handy.

• In a Taxi or Bus:

  • Check your paper receipt for the Taxi Company Name, Phone Number, and Vehicle Plate Number.

  • If booked via GO App or Uber, check your digital trip history for driver contact info.

• On the Street, Park, or Shop:

  • Go to the nearest Koban (Police Box) to file an Ishitsubutsu Todokedesho (Lost Property Report). Police store items for up to 3 months.

Already Left Japan? How to Recover Your Items

• Proxy Pickup: Authorize a friend or a local Japan-based service using a formal Letter of Authorization (委任状) and a copy of your passport.

• International Shipping: Request that the holding police station ship your item abroad via EMS after completing a formal Property Shipping Request (物件送付依頼書) form.